bbc.com | By Kevin Peachey | 29 Januari 2016
HSBC says it “successfully defended” an attack on its online banking service but services are disrupted on a key day for many people’s personal finances.
The bank is apologising to customers trying to log on to its online banking, which is unavailable.
It is not the first time this month that HSBC customers have faced problems with the service.
The final Friday in January is payday for many and is also two days ahead of a key deadline for paying tax.
Sunday is the last day for filing self-assessment tax forms online and is when millions of people settle their tax bill with HM Revenue and Customs (HMRC).
Late payments face a 3% interest charge from HMRC, but the tax authority said there were many different payment options that could be used by the end of 31 January.
HSBC said that no customer details had been compromised by the attack.
“HSBC internet banking came under a denial of service attack this morning, which affected personal banking websites in the UK,” said a spokesman for the bank.
“HSBC has successfully defended against the attack, and customer transactions were not affected. We are working hard to restore services, and normal service is now being resumed.
“We apologise for any inconvenience this incident may have caused.”
Distributed denial of service (DDoS) attacks work by overloading websites or other online services with traffic. They have the power to knock whole sites offline.
Victims of such attacks in the last month include the Irish National Lottery and the BBC. Banks are said to face these attacks on a daily basis, according to banking sources, and some of the High Street names have seen their websites affected.
Earlier this month, HSBC customers faced two days of problems with online banking.
The problems on that occasion were blamed on “a complex technical issue within our systems”.
More significant payment failures last summer at HSBC were this week revealed to have been the result of a backlog caused by a mega-payment sent to BACS – the system that processes electronic payments in the UK – exceeding the £1bn limit placed on the system.
Many banks suffer technical glitches with online banking, but the speed with which these issues are resolved is often the key source of concern for customers.